Privacy Notice

 

My Counselling and Psychotherapy Services

is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data.

 

I have a legitimate interest in processing personal data in order to provide counselling and psychotherapy services. The purpose of this statement is to let you know what personal information I collect and hold, why I collect this data, how long it is kept and your rights over your personal data.

 

Information about you

I collect personal information from you when you enquire about my counselling services in order to set up an initial appointment. This information includes contact details, your availability, when you attended sessions and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely in a password protected file for 5 years and then destroyed.

 

My use of this information

Your personal information will be used only to provide you with my services and to give you information relating to my services. This may include sharing information with my supervisor on occasions, as I am obliged to maintain a safe and ethical working practice. My supervisor and I adhere to the same ethical framework as set out by the BACP.

I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

 

Security

I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give me.

Communication Security

Communications in connection with this service may be sent by e-mail or text. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and give me permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep my communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.

 

Your rights over your personal data

If you would like to see the information I hold about you, or would like to correct, update or delete any records, please email me at info@jacquiwilliams.co.uk

If you have any concerns about my use of your data, please contact me directly, but if these are not resolved to your satisfaction, you may choose to contact the ICO.